Frequently Asked Questions

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We offer a wide range of commercial cleaning services including office cleaning, restroom cleaning, and more. 

The cost of our commercial cleaning service depends on a variety of factors such as the size of your space and the type of cleaning you need. Contact us to schedule a no obligation free consultation.

Not at all! Many clients prefer to provide us with access beforehand. You can trust our trained, insured professionals to care for your space as if it were their own.

We'll meet with you to discuss your needs, wants, assess your space, and recommend a customized cleaning plan that fits your schedule, preferences, and budget. 

We understand life happens! We kindly ask for at least 24 hours notice so we can adjust our schedule accordingly.

Yes (unless it states in a cleaning package "client supplied"). We arrive and with everything needed to get the job done right, but we're also happy to use any specific products you provide.

Booking is easy! You can call, email, book on the home page below "Customize your cleaning now..." or use our online form to contact us. We'll confirm your appointment promptly.

We believe cleaning is more than just a service- it's about creating a space where you can truly relax and feel at home. Our team combines meticulous attention to detail with friendly, reliable service you can count on. We listen to your needs, tailor every visit to your preferences, and treat your space with the same care we would our own. 

Yes. Every member of our team undergoes a thorough background check and screening process before joining us. We believe in providing not only exceptional cleaning but also peace of mind, so you can feel confident welcoming us into your home.

We understand children's natural curiosity! While we focus on our work, our team is always courteous, respectful, and mindful of your family's space. We aim to create as little disruption as possible while keeping the atmosphere friendly.

Of course! We know consistency matters, especially for families. Whenever possible, we'll schedule the same trusted team member so your family can feel comfortable and familiar with who's in your home.

Tipping is never expected but always appreciated. If you'd like to show extra appreciation for your cleaner's hard work, you're welcome to do so directly or include it with your payment. Our team values every kind word, review, and referral just as much as any tip. 

All tips go directly to the cleaner(s) who provided your service. We believe in recognizing and rewarding individual effort, so any tip you choose to give is kept in full by the team member(s) who earned it.

Yes! While never expected, if you'd like to show your gratitude in this way, you're welcome to give directly to your cleaner or arrange it through our office. We simply ask that gifts remain appropriate for a professional setting. Your kindness means a lot and is always received with gratitude. 

Yes. We understand that every client's schedule is different, so we offer flexible cleaning times, including evenings and weekends, when available. Whether you need an after-hours service for your business or a late appointment for your home, we're happy to work with you to find a time that's most convenient. Please note that after-hours services may be subject to an additional fee, which we'll always discuss with you in advance so there are no surprises. 

While we strive to accommodate as many requests as possible, there are certain services we are unable to provide for safety, liability, or specialized-equipment reasons. If a request falls outside of our scope, we'll always communicate that respectfully and, whenever possible, recommend a trusted alternative. Our goal is to ensure you receive the highest quality service in the safest and most professional way. 

Yes. We provide flexible contracts outlining your schedule, services, and pricing for clarity and convenience. Contracts require a signature from someone 18 or older along with a valid ID, and they can be adjusted anytime to fit your needs. 

Payment terms will always be communicated clearly in advance so there are never any surprises.